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How Long Will It Take For My Order To Arrive?You will receive a tracking number after your order is shipped. The shipping time is about 10-14 days. Please be patient.
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Can I Change The Shipping Address Or Modify My Order Items?If your item has not been sent out yet, you can still contact us to change your address. However, once your parcel has been shipped, you can redirect it on the tracking page. If you are unable to resolve this on your own, please feel free to contact us.
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When Will An Out-Of-Stock Product Be Restocked?Out-of-stock flavors are usually restocked within a week. Contact our support team with the flavors and quantity you are interested in, and we will assist you in reserving them in advance once they are restocked.
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I Received A Faulty Vape Product, Do You Have A Warranty Policy?We offer a 30-day warranty policy from the date of purchase. Please contact our customer service with details about the item and its problems. Any additional information such as pictures or videos would be helpful for us to provide an effective solution.
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My Order Was Lost Or Something Is Missing.Please contact our customer service with pictures of the parcel so that we can initiate an investigation and resolve the issue promptly. If it is confirmed that something is missing or lost, we will resend the items as soon as possible.
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Is the package confidentially packaged?The package is confidentially packed, no one knows what is inside, please do not worry about your privacy being leaked