Terms of Service & Customer Agreement

Welcome to VAPESAUS (https://vapesaus.com/). By browsing our store, creating an account, or placing a retail or wholesale order, you agree to the following transparent Terms of Service designed to protect our Australian customers and ensure a smooth, secure shopping experience.

1. Age Verification & 18+ Adult Compliance

All products sold on vapesaus.com — including disposable vapes, pods, nicotine pouches, and wholesale cigarette cartons — are strictly intended for adults aged 18 years and older. By entering our website and completing a purchase, you confirm that you are at least 18 years of age. We reserve the right to cancel and refund any order if we have reasonable grounds to believe it was placed by or for a minor.

2. 100% Product Authenticity & Accuracy

We guarantee that all branded products listed on our website — including ALIBARBAR, IGET, BANG, SP2S, and ZYN — are 100% genuine, factory-sealed originals. Puff counts (e.g., 8000, 9000, 10000, 12000, 25000, or 60000 puffs) are manufacturer-tested benchmarks and may vary slightly depending on individual draw length.

3. Pricing, Multi-Buy Discounts & Secure Payment

• Transparent Pricing: All product prices and promotional savings are clearly displayed prior to checkout.
• Automatic Tiered Bulk Discounts: Orders of 8+ PCS automatically qualify for an extra 3% discount, and orders of 10+ PCS qualify for an extra 5% discount.
• Free Shipping Threshold: Orders totaling AUD $150 or more qualify for free express Australian delivery as detailed in our Shipping Policy.
• Guaranteed Safe Checkout: All transactions are protected by 256-bit SSL encryption and verified security protocols (Visa, MasterCard, American Express, PayPal, JCB, Discover).

4. Cigarette Wholesale & Retail Special Ordering Terms

For items listed under Cigarette Wholesale and Retail (such as Soft Zhonghua, Soft Shuangxi, Diamond Lotus, Red & White Liqun, and Furongwang), orders are placed directly through our customer service desk (WhatsApp or info@vapesaus.com) with a minimum order quantity (MOQ) of 1 carton = 10 packs and full compensation coverage for customs seizures.

5. Order Cancellations, Modifications & Warranty

You may modify your delivery address, swap flavours, or cancel an unshipped order free of charge by emailing info@vapesaus.com before dispatch. Once dispatched, faulty or damaged items are fully protected under our Return & Refund Policy.

6. Contact & Customer Support

For any questions regarding these Terms of Service, wholesale partnerships, or an existing order, please contact our 24/7 support desk at info@vapesaus.com or visit our Contact Us page.