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Shop with 100% Confidence — Our Australian Quality & Replacement Promise
At VAPESAUS (vapesaus.com), customer satisfaction and repeat trust are the foundation of our business. Because we only stock 100% genuine factory-sealed devices, faulty units are rare — but if anything ever goes wrong with your order, we make it right fast with zero hassle.
🛡️ 100% DOA Warranty
If any device arrives Dead-On-Arrival (DOA), auto-firing, leaking, or not charging, we send a brand-new replacement free of charge or issue a full refund/credit.
⚡ 2-Hour Claim Review
No complicated return forms. Simply email info@vapesaus.com with your order number and a quick photo or short video — approved within hours.
📦 Wrong or Missing Item
If we ever pack the wrong flavour or miss an item from your bulk order, we ship the correct item out from our Australian warehouse within 24 hours at our cost.
What Is Covered Under Our Return & Replacement Policy?
- Dead-On-Arrival (DOA) or Defective Devices: Covered for 7 days from the date of delivery. If a vape fails to produce vapour out of the box, tastes burnt on the very first puff, or has a battery/screen defect, you are entitled to a 100% free replacement, store credit, or refund.
- Damaged in Transit: If your parcel arrives physically damaged by the courier, take a photo of the outer box and damaged items and email info@vapesaus.com within 48 hours of delivery for an immediate free reshipment.
- Incorrect Flavour or Short-Shipped Order: Keep the sealed item and contact info@vapesaus.com — we will dispatch the missing or correct product immediately or refund the difference.
- Cigarette Wholesale & Retail Seizure Guarantee: All wholesale cigarette carton orders placed through our customer service desk include full compensation for customs seizures.
How to Request a Replacement or Refund in 3 Easy Steps
| Step | Action Required | Turnaround Time |
|---|---|---|
| Step 1 | Email info@vapesaus.com with your Order Number and a brief description of the issue (attach a clear photo or 5-second video showing the faulty device). | Takes less than 1 minute |
| Step 2 | Our Australian support team verifies your claim — you do NOT need to pay return shipping to mail back a defective disposable vape. | Within 1 – 2 Hours |
| Step 3 | Choose between a free replacement shipped in your next parcel, an instant store credit voucher, or a direct refund to your original payment method. | Same-Day Resolution |
Hygiene & Change-of-Mind Guidelines
For strict health and hygiene reasons, opened or used disposable vapes and nicotine pouches cannot be returned simply due to personal flavour preference once the factory hygiene seal is broken. However, if your products are unopened and in their original factory-sealed packaging, or if you wish to modify or cancel an order before it has been dispatched, email info@vapesaus.com and we will gladly assist you.